This privacy policy applies to the Ultimate Care platform (hereby referred to as “Application”) for mobile devices and web platforms including Seeker App, Provider App, and Mentor App, operated by Ultimate Care (hereby referred to as “Service Provider”) as a service. This service is intended for use “AS IS”.
Information Collection and Use
The Application collects information when you use it. This information may include information such as:
- Full name
- Email address
- Phone number
- Profile details such as profile photo, address, etc.
- Device information such as operating system and app version
The Application collects care-related and health-related information to provide services.
Types of Health Data Collected:
- Medical conditions or general health status (as voluntarily provided by Seekers)
- Medication requirements and assistance details
- Physical or mobility support needs
- Care instructions and service notes recorded during service delivery
- Appointment and care history
- Communication between Seekers and Providers related to care services
Purpose of Health Data Collection:
- Matching Seekers with appropriate Providers
- Enabling Providers to deliver safe and effective care
- Maintaining service records and continuity of care
- Monitoring service quality and safety
Health Data Usage Restrictions:
- Health data is never used for advertising, marketing, or profiling
- Access is restricted only to authorized Providers, Seekers, and platform administrators
- Health data is processed securely and only for service-related purposes
The Application collects your device’s location, which helps the Service Provider determine your approximate geographical location and make use of it in below ways:
- Geolocation Services: Location data is used for provider tracking, service verification, and safety monitoring
- Analytics and Improvements: Aggregated and anonymized location data helps improve application performance and functionality
- Service Functionality: Enables real-time coordination between Seekers and Providers
Location data is collected in real-time during active service sessions and is not collected when the app is not in use unless explicitly permitted by the user.
The Service Provider may use the information you provided to contact you from time to time to provide you with important information, required notices and service-related communication.
For a better experience, while using the Application, the Service Provider may require you to provide certain personally identifiable information. The information that the Service Provider requests will be retained and used as described in this privacy policy.
Third Party Access
Only aggregated, anonymized data is periodically transmitted to external services to aid the Service Provider in improving the Application and their service. The Service Provider may share your information with third parties in the ways that are described in this privacy statement.
Please note that the Application utilizes third-party services that have their own Privacy Policy about handling data. Below are the third-party service providers used by the Application:
The Service Provider may disclose User Provided and Automatically Collected Information:
- as required by law, such as to comply with a subpoena, or similar legal process;
- when they believe in good faith that disclosure is necessary to protect their rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
- with trusted service providers who work on their behalf and do not have an independent use of the information we disclose to them and have agreed to adhere to this privacy policy.
How We Use Your Information
We use the collected information for the following purposes:
- To create and manage user accounts
- To connect Seekers with suitable Providers
- To enable Providers to deliver care services effectively
- To manage bookings, scheduling, and service tracking
- To facilitate communication between users
- To improve app performance and user experience
- To monitor service quality, safety, and compliance
Health and care-related data is used solely for service delivery and is never used for advertising or marketing purposes.
Opt-Out Rights
You can stop all collection of information by the Application easily by uninstalling it. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.
Data Retention Policy
We retain your information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. If you would like your data to be deleted, you may contact us at info@wayaheadtechnology.com and we will respond within a reasonable timeframe.
Children
The Application is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If such data is identified, it will be deleted promptly.
Security
We implement industry-standard security measures including encryption, secure infrastructure, and access control mechanisms to protect your information.
Changes
This Privacy Policy may be updated from time to time. We will notify you of any changes by updating this page. Continued use of the Application is deemed approval of all changes.
This privacy policy is effective as of 2025-05-28.
Your Consent
By using the Application, you are consenting to the processing of your information as set forth in this Privacy Policy.
Data Deletion and Account Removal
Users may request deletion of their account and associated data by contacting info@wayaheadtechnology.com.
Personal and health-related data will be deleted within a reasonable timeframe unless retention is required by law.
Data Storage and International Transfers
Your data may be stored and processed on servers located outside your country. Appropriate safeguards are in place to protect your data in compliance with applicable laws.
Compliance Statement
We comply with applicable data protection laws and Google Play User Data policies, including strict requirements for handling sensitive personal and health-related information.
We ensure:
- Transparent disclosure of data collection practices
- Limited use of sensitive data strictly for core functionality
- Secure storage and controlled access to user data
Contact Us
If you have any questions regarding privacy while using the Application, please contact us via email at: